We accept returns on eligible products within 14 days of delivery. To qualify:
• Items must be unused, unopened, and in original packaging
• All components (e.g., caps, boxes, seals) must be intact
• Proof of purchase is required (order number or email confirmation)

To initiate a return, email our support team at [email protected] with the below information. We will reply with return instructions, including the return shipping address and any labels if applicable.
• Your full name and order number
• The item(s) you’d like to return
• Reason for return
• Any supporting photos if the item is damaged or incorrect

• Customers are responsible for return shipping costs unless the product was incorrect or defective
• We recommend using a trackable shipping method to ensure safe delivery
• Cherish is not responsible for items lost in return transit

Once we receive and inspect your return:
• If approved, a refund will be issued to your original payment method
• Processing time: 5–7 business days after return approval
• You’ll receive an email confirmation once the refund is issued
Please note that original shipping fees are non-refundable unless the return is due to our error.

We currently do not offer direct exchanges. If you need a different item or shade, we recommend returning the item for a refund and placing a new order.

If you receive an item that’s damaged, defective, or not what you ordered, please contact us within 7 days of delivery with:
• A photo of the issue
• Your order number
• A description of the problem
We will prioritize these issues and do our best to resolve them promptly — either through a replacement, store credit, or refund.

If you haven’t received your refund:
• Check your bank or credit card statement again
• Contact your payment provider (some banks take longer to process refunds)
• If it’s been more than 10 business days and the issue persists, email [email protected]

For any return-related questions, feel free to contact us:
Email: [email protected]
Website: www.cherish.com
We’re here to support you — always.